TERMS & CONDITIONS

OUR T & Cs

Reading and understanding our T&Cs before placing a booking or participating in our activities is important. Please read in conjunction with our Rules of Play. You may also wish to refer to our Policies for further details on some of the following rules. They let you know what you can expect from us and what we expect from you.

If you have any questions on any of the information provided below, please drop us a line at info@270climbing.com prior to booking.

We’re here to help you have the best time, please just ask if you need any advice at all.

GENERAL TERMS

These Terms and Conditions apply to the booking of services and goods operated or sold by 270 Adventure Ltd, trading as 270 Climbing Park, located at Bentham Lane, Witcombe, Gloucestershire, GL3 4UD.
No variation to these Terms shall be binding unless agreed in writing by 270 Adventure Ltd.
Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by 270 Adventure Ltd (including any electronic documentation) shall be subject to correction without any liability on the part of 270 Adventure Ltd.
Before confirming your booking, it is your responsibility that you and all members of your party acknowledge and agree to the contents of the terms and conditions as they contain important information regarding the participation of activities. Any individual making a booking for others is confirming that they and others in their group agree to be bound by these terms and conditions. Only by accepting these terms and conditions can participation commence.
270 Adventure complies with the Distance Selling Regulations (2000).
Unless on an activity which specifies otherwise, or signed off to participate independently, young people under 18 years of age must be supervised by an adult of 18 years or older whilst on-site.

SAFETY & OUR DUTY OF CARE

The rules of 270 Climbing are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are non-negotiable. If you are not prepared to abide by them then our staff will politely ask you to leave. Depending on the severity of the breach we may choose to suspend your access to the centre for a defined period, or in extreme cases permanently. No refunds or credits will be issued to you or any who have to leave with you (e.g. supervised children, climbing partner) because of a breach of our rules.
Participants have a duty of care to act responsibly towards the other users of 270 Climbing. Statements of ‘Good Practice’ are posted around the park. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.
There are some inherent risks associated with activities at 270 Climbing (hereafter any reference of ‘activities’ includes the High Ropes course and Activity Tower, Bouldering, Sport Climbing, Auto belay Climbing and Fun Walls). Activities may be physically and emotionally challenging. As with all adventurous activities conducted at height there is a risk of serious injury or death if the correct safety procedures are not followed.
270 Adventure reserves the right to refuse admittance to the any activity or to remove a participant from any activity should it deem necessary to do so. This includes a participant who does not comply with the safety rules and advice or who is deemed to be under the influence of alcohol or drugs.
All visitors are required to act responsibly and courteously at all times and to respect other participants. 270 Climbing is entitled to prevent any person from undertaking or completing the activities in the event of unsuitable behaviour by a participant.
All participants must be reasonably fit and healthy. Health conditions should be reported to 270 Climbing staff. Our policy is to be as inclusive as possible however due the physical nature of many of the activities it may not be possible for everyone to participate. Participation will be allowed where reasonable adjustments can be made to allow participation. The activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the activities, they are advised to talk to a member of the team. If participants have any physical, mental or medical concerns, they are advised to consult their medical practitioner in advance. Participants will be required to certify that they do not suffer from any physical, mental or medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others (including pregnancy).
Participants must ensure that they and others in a party fit within any correct height, age and weight ranges for the activity.
A safety briefing and induction will be conducted before commencement of High Ropes and Fun Walls activities. Each participant will be assessed during the induction, if they fail to complete correctly, they will be asked to repeat. If they still fail to complete this safely (e.g. not understood the safety requirements or cannot complete on their own without assistance), they may be removed from the activities or limited to certain elements. No refunds will be given in these circumstances.
270 Adventure reserves the right to restrict participants to certain parts or elements if the assessment of the team is that doing so is in the best interest of the individual or other participants.
After the ropes course safety briefing, participants on the ropes course will not be directly supervised by an instructor. Adults may assist/supervise children whilst on the course, however you must remain one element in front or one element behind the children. Children must be able to manage our safety system completely independently. If possible, we recommend another adult supervises any groups on the ground.
Children who elect not to participate in some sections of the activities must be supervised by a non-participating adult.
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AMENDMENTS & CANCELLATIONS

Cancellation of a booking will be accepted with a full refund if made more than 14 days prior to the booked date. If a cancellation is made within 14 days and up to 48 hours before the booked date, then 50% of the booking price will remain due and will not be refunded. Unfortunately, if a cancellation is made within 48 hours of the booked date or a person or group do not turn up at the correct time as specified on the booking confirmation then all money for the booking will be due with no refund given. If you have any queries regarding a booking cancellation or an amendment, please email us on info@270climbing.com
Alteration of a booking will be accepted if made more than 14 days prior to the booked date. If alteration is made within 14 days and up to 48 hours before the booked date, then 50% of the booking price will remain due and will not be refunded. Unfortunately, if a alteration is made within 48 hours of the booked date or a person or group do not turn up at the correct time as specified on the booking confirmation then all money for the booking will be due with no refund given. If you have any queries regarding a booking amendment, please email us on info@270climbing.com
270 Adventure shall be entitled to cancel your booking at any time, although we will not do this without good reason. In the event that it is necessary to cancel your booking, for example due to extreme weather conditions, it will use all reasonable measures to notify you as soon as possible. You shall be entitled to re-book another date subject to availability in the event of cancellation under this clause, but no other compensation will be payable. Refunds may be offered at the discretion of the management of 270 Adventure if they have to cancel your activities.
In the event that it proves necessary to close the activities for reasons beyond our control and in circumstances where you or your party has commenced participation in the activities, you shall not be entitled to any refund (in part or in whole). In such circumstances 270 Adventure will offer alternative dates or times at no additional cost.
Rain and showers, light snow and moderate winds are acceptable conditions for our outside activities that do not require cancellation. We will operate the high ropes and outside climbing walls in all weather conditions where it is safe to do so. In the event that weather is so severe that a session has to be cancelled by us, we will notify you at our earliest convenience and re-schedule your session for another time.
If activities are operating as normal when adverse weather prevails and we decide we can safely provide a well-managed session, no refunds will be offered if you decide to cancel your session and any outstanding balances will still need to be paid.

CLIMBING MEMBERSHIPS

Memberships are valid from the date of purchase
Guest Passes allow a member to check in one first time climber free of charge each month – this climber cannot have used any of the climbing and bouldering facilities at 270 previously.
270 Climbing reserve the right to make changes to the dues or terms of the membership at its discretion. Notice of any changes will be given to allow time for you to cancel your membership prior to the date they are due to come into effect. All notices will be sent electronically to the email address provided.
Memberships cannot be frozen, paused or refunded due for any reason, including not using the centre.
No membership benefits or access to the centre are provided if membership payments cannot be collected, Further, we reserve the right to terminate your membership automatically should your account be three months past due. In the event your membership has been automatically terminated, you will still be obligated to pay all past due balances in full, and your account will not be reactivated until such time that this has been done

Monthly Passes

This is a monthly re-occurring subscription to access the applicable areas of the centre. It continues indefinitely until otherwise terminated. Your initial membership dues will be calculated on a pro rata basis.
Thereafter, the selected dues will be paid on the first working day of the month to ‘270 Adventure Ltd’ by means of a recurring card payment (Continuous Payment Authority). There is no setup fee, no contract or cancellation fees (following the first month) for Monthly Passes.
There is no charge for transferring your Monthly Pass to a Monthly Membership or to an Annual Membership.
If you wish to cancel your Monthly Pass, you should, in the first instance use your online account – or otherwise, must notify us in writing seven days before the next due payment date.

Monthly Membership

Monthly Memberships run for a fixed term of 12 months from date of purchase
Payments must be made in twelve re-occurring monthly transactions.
There are no refunds or exchanges available on Monthly Memberships
Monthly Memberships cannot be frozen
At the expiry of your monthly membership, it will be automatically rolled on to the same type of membership at the new rate on a 12 month contract.
There is no charge for terminating your Monthly Membership if an Annual Membership is purchased at the same time as termination.
If wishing to terminate your membership within the 12-month term, cancellation fees will be applied based on the outstanding balance remaining in full. No refunds will be issued
If you wish to cancel your membership before renewal, you should, in the first instance use your online account – or otherwise, must notify us in writing seven days before the renewal date.

Annual Membership

Annual Memberships run for a fixed term of 12 months from date of purchase
Payments must be made in full in one transaction.
There are no refunds or exchanges available on Annual Memberships
Annual Memberships cannot be frozen
At the expiry of your annual membership, it will be automatically rolled on to the same type of membership at the current rate
If you wish to cancel your membership before renewal, you should, in the first instance use your online account – or otherwise, must notify us in writing seven days before the renewal date.
If wishing to terminate your membership within the 12-month term, cancellation fees will be applied based on the outstanding balance remaining in full

Under 16’s Membership

Under 16’s Memberships are only available for immediate family members that reside at the same address as a corresponding adult membership. If the adult’s membership is cancelled, the remaining Under 16 member will be reverted to a standard members rate, as of the next billing date.

CONCESSIONS

Concession categories are listed on various pricing and membership literature
On all occasions, proof of the concession along with valid form of ID is required. Examples of proof are Blue Badge, Doctors note etc

CLIMBING PUNCH CARDS

Punch Cards are valid for a maximum of twelve months from the date of purchase
No refunds or exchanges are available on Punch Cards that aren’t used in full before they expire
Punch Cards are only available for use at 270 Climbing Park

GIFT CARDS

270 Gift Cards are available as a physical or electronic online item
Gift Cards are valid for a maximum of twelve months from the date of purchase
No refunds or exchanges are available on Gift Cards that aren’t used in full before they expire
270 Climbing Gift Cards may be redeemed against any activity, session or product at 270 Climbing Park

REFUNDS

Refunds will be made only to the credit or debit card that was used for purchase of the activity or product. Where the card cannot be presented a gift voucher will be issued in place of a refund.
No refunds or compensation will be payable by 270 Adventure in the event that any participant is not permitted to, or decides not to, undertake or complete the activities for the reasons set out in these terms and conditions. In all instances, as the people with the duty of care for the safety of everyone on the site, the team at 270 shall be the final arbiters when interpreting the safety rules

SOCIAL DISTANCING & HYGIENE

It is your responsibility as a user of the park to ensure that you, and anyone under your supervision, follow any relevant regulatory guidance requirements.
It is participants responsibility to follow good hygiene practices whilst in the centre.
Please note we reserve the right to vary these Terms & Conditions without notice during periods of extraordinary or unprecedented times, such as the COVID-19 pandemic.

LIABILITIES

Except as otherwise provided in these Terms and Conditions, 270 Adventure shall not be responsible for the loss or damage to any property or to any person arising from the booking of or participation in the activities.
Parking facilities are available on site, and any vehicle and its contents are left at the owner’s risk.
Except as otherwise provided in these Terms and Conditions any liability of 270 Adventure shall be limited to the refund of any charges paid to 270 Adventure.